Overall: Highly Recommended!
Alliance Phones offers simple and straightforward phone service plans that are packed with great features. They operate on monthly contracts, so there’s no need to be tied to a plan that doesn’t work for you. Each plan can also be tested through a free 30-day demo, which is beneficial for businesses who want to explore the possibilities of VoIP.
Alliance Phones doesn’t offer a live chat option, which is essential for people who want to get real-time feedback.
Overall, Alliance Phones is a great, cost-effective alternative to traditional phone service carriers that offer expensive and inadequate phone solutions.
All About Alliance Phones- Q & A
1. What Does Alliance Phones Do?
Alliance Phones specializes in delivering reliable and flexible phone systems and services. Committed to providing top-of-the-line phone solutions, Alliance Phones focuses on small to mid-sized businesses and has deliberately shied away from residential phone services in order to fully address every business’ needs.
2. Where Are They Based?
Alliance Phones is located in South San Francisco, California; around five minutes away from San Francisco airport. Their sales and support team is also based locally.
3. What Kind of Plans Do They Offer?
Alliance Phones offers three types of plans: Easy Plus, Simplicity Plus, and Effortless Plus.
Easy Plus – starts at $29.97 per user/per month. The plan includes rich PBX features, unlimited minutes, no initial setup fees. It is ideal for 1-3 users.
Simplicity Plus – starts at $24.97 per user/per month. The plan includes rich PBX features, unlimited minutes, no initial setup fees. It is ideal for 4-20 users.
Effortless Plus – starts at $19.97 per user/per month. The plan includes rich PBX features, unlimited minutes, no initial setup fees. It is ideal for 21-100+ users.
4. What Features Are Included in Their Services?
Alliance Phones offers a great range of features that prove to be beneficial for businesses. These features include:
- Caller ID Management
- Call Control based on Inbound number
- Call Forwarding Control services
- Voicemail Forwarding
- Custom Greetings services
- Message/Music On Hold
- Cloud Contact Management
- Auto Attendant
- Group of Extensions
- Call Rules
- Call Recording
- Call Screening
- Call Logs services
- Integration with Microsoft Outlook, Filemaker and SugarCRM services
- Toll-Free Numbers
- Local Numbers
- Porting available
Additional local and toll free numbers are also available for $5 per month. Meanwhile, porting phone numbers costs $15 per number.
5. Do They Offer A Free Trial?
Yes. All of the plans offered by Alliance Phones can be taken on a test drive for 30 days. When you sign up for a free demo,you will get a free temporary number and unlimited free calling for 30 days.
6. How is the Customer Support From Alliance Phones?
Alliance Phones offers 24/7 customer support. Their team is based in the US and can be reached through email or phone. Furthermore, Alliance Phone also has a guide published on their website to assist clients with phone installation or configuration.
7. Do They Offer Phone Equipment??
Yes. Alliance Phones provides IP phones from brands such as Polycom and Cisco. You can choose from 2-line, 3-line, 4-line, and 4-line business IP phones, as well as an IP conference phone.