What Are The Best Business VoIP Phone Service Providers?
For decades, a landline connection was the only option as far as business phone service was concerned. But advances in technology now allow businesses to use an internet-based phone connection with Voice over Internet Protocol (VoIP), which is also referred to as a cloud phone system. For businesses that use VoIP service, it allows them to combine their data, voice and video communications, handling all those through their networks and at a far lower price than they could get through a traditional setup. Business VoIP service also offers a range of features that are highly beneficial for small businesses.
Compare the best business VoIP providers of the year using the table below:
These advanced phone system features include automated attendant systems, call routing, call waiting, desk-to-desk calling, hold music and PBX capabilities. What this means is that through business VoIP service, a small business can offer phone service on the same level as a major corporation without spending much money on it. An additional benefit with business VoIP systems is that they have overall Unified Communication solutions that give businesses of any size flexibility in their phone service.
Deciding on the Best Provider of Business VoIP Service
There are a few considerations for a business owner who’s looking for the best VoIP provider. They will need to determine how many lines and extensions they will need, as this plays a large role in the price of their service. Fortunately, service is available very cheap with VoIP, and Vonage Business is one provider offering award-winning VoIP service to small businesses for a monthly rate starting at only $20 per line. When the business owner knows what they need from their service, making the switch will be a much quicker and stress-free process.
There are VoIP service providers for businesses of every size, starting at small businesses and going all the way up to enterprises. Each provider will have its own service plans with different feature sets and prices available. A business owner should think about the size of their company, the features they need and how much extra usage they could potentially have. Once they do that, they can go through the following process to pick a provider and plan.
For step one, the business owner needs to check their bandwidth and ensure that their internet upload and download speed will be fast enough to handle VoIP service. This is easy to check through the internet service provider.
Step two is looking at the available business VoIP plans to see which ones provide the calling capabilities and phone features the business needs at a price that fits its budget.
The third step is checking out equipment options to see what will match both the current needs of the business and what it may need in the future. Phones usually range from about $50 all the way to $500, depending on whether the business owner wants a basic phone or one with all the latest features. Some of the top manufacturers in the industry are Toshiba, Polycom, Panasonic and Cisco, although there are many more out there, as well.
After that, the business owner should check reviews and features to compare whatever companies they’re still considering.
What to Ask a Potential Business VoIP Service Provider
Once the business owner has a VoIP service provider in mind, it’s a good idea to contact them and ask some service questions.
It’s best to start by going over costs and features. For costs, the business owner should verify any startup costs, recurring costs and extra fees. If they have a phone number they want to port over, they should verify that that’s an option and see if there’s a porting fee. They should go over the features included in a plan and if there are features that will cost extra. Finally, it’s wise to ask if the provider offers a moneyback guarantee, what their cancelation process is like and if there are any fees for canceling.
From there, the business owner can ask about international calling and if the provider offers E911. They should also ask about what kind of support the provider has, and it may be good to ask if there is a mobile app.
The Benefits of Getting Business VoIP Service
Business VoIP service gives business owners quite a bit of flexibility regarding when and where they work. They don’t need to have separate phone and office phone numbers, because they can set up a single virtual extension that will reach them on all their extensions. They can program their phone service so that calls cause every extension to ring at the same time, or so that extensions ring in a predetermined order. They can also determine the procedure when there’s a missed call. For example, the call could then be routed to a new extension, or it could go to voicemail.
There are a variety of messaging options available, and voicemail transcription is particularly useful. This provides a transcription of each message that the business owner can read from their inbox or in text message form. If the person that left the message included a phone number, the transcription will allow the business owner to call or message that number by clicking on it.
It’s a breeze to get multiple business phone numbers with VoIP service. Depending on the provider, it may cost a fee to get another phone number or it may be available free of charge. Either way, the business owner will easily be able to get extra phone numbers when they’re needed.
With the auto attendant feature, a business can set up its own virtual receptionist to take all incoming calls. The virtual receptionist will use customizable recordings to greet callers, determine the correct department and route the call to that department.
VoIP service with automatic call distribution can also route calls to the correct destination, except it can do this with individual extensions.
It’s simple to send text messages from a business number using a business VoIP service. This allows business owners to keep their personal and business phone numbers completely separate, even when using personal devices to handle business communications.
Business VoIP service is the future of telecommunications, and every business owner should be looking to take advantage for its many features and lower cost.