Cloud Phone Review- Helping Your Business Succeed
Easy to setup in under 2 minutes,No hidden fees or extra charges. No hardware required.
Do not offer video conferencing .
Overall, CloudPhone is an affordable solution that provides virtual phone service and quality customer support catered directly to your business.
CloudPhone Review In Brief
CloudPhone is a virtual phone system aimed at growing small businesses that want to show a more professional image to the world. It takes advantage of VoIP technology to provide you with advanced features that are typically found in phone systems used by large enterprises, all at an affordable cost. As a business virtual phone system, CloudPhone isn’t intended to replace your current landline or mobile phone service. Instead, it works by intelligently routing calls from your CloudPhone number to any phone of your choice.
Check Out The Features
Powerful Virtual Receptionist
The virtual receptionist is the most important feature of your business phone system. It answers, manages and routes your calls for you based on your settings. CloudPhone lets you choose from one of their automated professional greetings or you can upload one that you’ve recorded yourself. Your virtual receptionist can provide callers with a menu (Press “1” for sales, press “2” for technical support, etc.) that lets the system route the call to the right place. For example, if a caller presses the option for “sales,” CloudPhone will direct their call to the phone of the employee assigned to that function.
With some CloudPhone plans, you can create several customized virtual receptionist menus. For example, you can create menus in several languages or have different greetings depending on whether you receive a call during business hours or when you’re closed.
With the CloudPhone virtual receptionist, even a one-man startup operating out of a garage can sound as professional as a Fortune 500 company.
Smart Call Routing
Depending on the service plan you choose, you can get 3, 7 or unlimited extensions. Each extension can be programmed to route calls to a different phone number. To ensure that you never miss an important call, you can program several phone numbers for your extension and CloudPhone will ring them either sequentially or all at the same time. You can also set an extension to route call directly to voicemail.
Virtual Phone Numbers
CloudPhone lets you choose between getting a local number in an area code of your choice or a toll-free number for your virtual phone service. You can also have multiple numbers tied to your account.
Two-Way Business SMS
Many of today’s consumers prefer communicating by text message rather than by calling. This is why CloudPhone supports two-way text messaging, allowing you to use your business number to communicate by SMS. Depending on your service plan, you get 200, 1,000 or unlimited text messages per month.
You can receive faxes with your virtual phone number. Each fax you get is sent to directly to your email as a PDF attachment. You can also view all received faxes by logging into your account management portal.
While CloudPhone is mainly a service to receive calls, it also supports making outbound calls from your virtual business phone number. You can place outgoing calls from the mobile app or the web-based management console on a PC. Calls to the US, Canada and Mexico are included in your calling plan minutes. You can make calls to international destinations at low per-minute rates.
All voicemail messages you receive on your extension are sent to your email and can also be listened to by accessing the management portal. Voicemail transcription is offered too, which lets you not only listen to, but also read your voicemail messages.
Web-Based Management Portal and Mobile App
Managing your CloudPhone account can be done from a mobile device or desktop web browser. Both the web-based portal and mobile app have a simple interface that lets you customize your service by setting up your virtual attendant, choosing how calls are routed for each extension and changing your voicemail greetings. You can also use them to manage your voicemail messages, see received faxes, view call logs and place outgoing calls.
Plan and Pricing
CloudPhone offers three different plans at affordable prices. Each plan includes over 20 professional phone features like intelligent call routing, call screening, call recording, conference calling, faxing and voicemail. Here is an overview of the plans available:
Basic – $12 per month
1 virtual phone number (toll-free or local) and 3 extensions
1 virtual receptionist menu
Pay-per-use rate for calling: $0.05 per minute
200 text messages per month
Plus – $24 per month
2 virtual phone numbers (toll-free or local) and 7 extensions
2 virtual receptionist menus
1,000 calling minutes per month
1,000 text messages per month
Pro – Currently on special at $24 per month
5 virtual phone numbers (toll-free or local) and unlimited extensions
4 virtual receptionist menus
4,000 calling minutes per month
4,000 text messages per month