Who Are The Virtual PBX Providers You Can Trust?
Virtual PBX, which means virtual private branch exchange, is a type of cloud based phone system that has the ability to deliver traditional PBX features and capabilities.
Virtual PBX is also referred to as VoIP. VoIP is a fancy term used by tech gurus to describe the process of making phone calls over the internet. It literally stands for “voice over internet protocol.” Rather than using a traditional telephone system which operates on analog signals to make and receive calls, you instead make them online with digital signals. VoIP uses internet connection to transmit voice data. The biggest advantage of having VoIP is that you can eliminate any up-front capital investment on your phone system. There are no maintenance and installation fees. Best of all, you enjoy the same quality phone calls with today’s internet connection.
As times marches on, more and more businesses are making the switch to VoIP phone systems. VoIP offers so many attractive features to businesses (such as easy setup, maintenance, and affordability) that it’s quickly becoming the most sought out communication solution in the professional world. VoIP companies can offer their clients a fully featured phone system that operates online with uninterrupted uptime. Plus, it can be used via a smartphone app or integrated into a full telephone system used for business.
I am a freelance product tester. I have tested over 40 different types and brands of VoIP, including VoIP services for residential usage, small office usage, and corporate usage for big companies with 100+ employees.
Many providers say they have the best call and product quality, but the prices are premium, and they do not reflect the value for users and consumers. As a result, I have searched for the top VoIP providers that will give you quality service without overcharging. Here are my favorites from my experience. It is my opinion that you will benefit greatly from these VoIP providers.
Complete Comparison Table prepared by Amy Kok
My Selection of The Best Virtual PBX Providers
3. Grasshopper – Highly Rated & Recommended by Real Users
Choosing The Best VoIP Service For Your Small Business
Not all virtual PBX or VoIP services are created equal.
Services like RingCentral or Grasshopper have been built from the ground up with SMBs in mind. They have all of the basic features you could ask for, their service plans and pricing don’t beat around the bush, and most notably, their products are very simple to set up and run.
On the other hand, there are VoIP solutions that are designed for larger organizations. Unsurprisingly, these services are a lot more expensive than your basic VoIP service. With the added cost, however, you get more powerful features like 911 emergency response support, call bridging for 10 to 30 people, virtual receptionist for each of your extensions, and more.
In addition, you have providers that offer solutions that are based in the cloud. Don’t worry…the cloud isn’t a daunting thing. In fact, it can make for a great business solution! Cloud communications utilize new age technologies in order to free your business of in-house servers, excess of hardware, and the need to both maintain and upgrade your phone system. This, in turn, helps you save both money and time.
Choosing a cloud communications solution also allows you to work from various locations, and gives your business the flexibility and scalability it needs. No longer do you have to worry about updating or building a bigger phone system. With a cloud-based phone system, this can easily be accomplished! All cloud servers can seamlessly accommodate any increase in demand.
With so many options to choose from and even more features to impress you, how do you find the best VoIP service for your business?
The answer: Start by looking at your needs!
Don’t let the long list of features get the better of you. Buy a hosted VoIP service that is a good fit for your business by looking at these 2 things:
- Your Average Phone Bill:You may want to sit down with your key employees and do a little bit of math to evaluate how much your company is paying for the phone service. Is it too much? If you and your staff think it is, how much would a VoIP service save you?
- Your Internet Connection:VoIP uses your internet connection for making and taking calls. Before you can switch from a PSTN to a VoIP solution, your internet connection has to meet a bandwidth requirement. Technically, you can use a dial-up connection, but the call quality you get out of that is mediocre to say the least.